FAQ

Here you find answers to the most frequently asked questions. You can find answers regarding delivery time and our terms & conditions here

Do you deliver outside of Sweden?

We deliver to most countries outside of Sweden. It depends on custom regelations. Contact us here and we’ll help you the best we can. As for now we don’t offer international payment option but can offer invoice option.

Which transformer should I buy?

Start checking if your current transformer has a round entry to the carb or an entry with two smaller ”holes”. If you have a transformer with a round entry you need the older version of our transformer. It comes in the color black. You can find it here.

If your transformer have two smaller ”holes” as an entry for the carb you should buy the newer version. This model comes in black and white. You can find them here.

For Elflugan Grande we only have one type of transformer. This comes in the color black and white and you can find them here.

Which light bulbs should I buy?

We have produced a light bulb that fits all models of Elflugan and Elflugan SAND, no matter which year your Elflugan was produced/bought. These light bulbs are sold in packages of ten light bulbs per package. For Elflugan Grande you use another (bigger) light bulb. This is sold in a package of five light bulbs per package. You can find all light bulbs here.

I have an Elfluga with the older type of light bulbs. If I replace one light bulb, do I need to change all of them?

No you don’t. If you have a light bulb with 0,8W or 1,2W you can change to the newer version with 1W. It is enough to replace the light bulb that is broken, you don’t have to change all light bulbs at once.

My Elfluga is broken, can you repair it?

We’re happy to help with a reparation of your Elfluga. Customers in Sweden as well as outside of Sweden can contact us here. If you live outside of Sweden we can’t gurantee that we can help you – it depends of custom regulation. Your always welcome to contact us and ask.

Can I buy Elflugan XL as a private customer?

Yes you can buy an Elflugan XL if we have it in stock. Please contact us here and we will get back to you within one working day.